Alpine Valleys Community Leadership Inc. (commonly known as Alpine Valleys Community Leadership Program- AVCLP) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information.
We have adopted that Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
This policy explains how we collect, use, disclose and otherwise handle personal information relating to individuals or businesses. The policy also explains how you request access and to correct the personal information we hold about you. It also outlines how you can complain about any suspected privacy breach. Nothing in this privacy policy limits any of our other obligations under law.
Personal Information is information or an opinion that identifies an individual. Personal information we hold may include your name, current and previous addresses, telephone numbers, e-mail addresses, details of your business and other information we require to perform our services for you.
Personal information entered into the AVCL Inc. system will only be used for the purpose disclosed by us, except as authorised by you to perform our services for you. Access to this information by third parties can only be granted by you unless we are legally compelled to provide the information.
If you choose not to provide personal information, we may not be able to provide the services you require at an acceptable standard.
We may collect personal information:
Where AVCL Inc. collects your personal information, we will take reasonable steps to notify you of:
AVCL Inc. will only collect sensitive information where it is reasonably necessary for our core functions or activities.
AVCL Inc. will enable you to access our website, make general enquiries or complete surveys without having to identify yourself.
Unsolicited personal information is personal information we receive that we have taken no active steps to collect. If the information we receive is not required for the business to perform one or more of our services or activities, the business will destroy or de-identify the information as soon as practicable.
Most internet browsers are set to accept cookies. You can adjust your internet browser settings so that your browser rejects cookies, or to notify you when they are being used. Rejecting cookies may limit the functionality of our website.
Your personal information may be used by us or our associates to:
In providing our products and services, or collecting and using your personal information, your personal information may be disclosed to third party organisations including:
AVCL Inc. takes reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide.
We recommend that you:
We take reasonable steps to protect your personal information we hold from misuse and loss and from unauthorised access, modification or disclosure.
You can also help to protect the privacy of your personal information by keeping passwords secret and by ensuring that you log out of our website when you have completed your transactions. If you become aware of any security breach, please contact AVCL Inc. as soon as possible.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
AVCLP Inc. is not responsible for the privacy or security of third party websites that you access via links on the AVCLP website.
You may access the Personal Information we hold about you, update and/or correct it, with some exceptions as allowed by law. AVCL Inc. will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. To protect your Personal Information, we may require identification from you before releasing the requested information to you.
If we refuse your request, or if we refuse to give you access in the manner you requested, the business policy is to provide you with written confirmation of the reasons for our refusal and the available complaint process.
For any personal information that can’t be accessed and corrected through website please contact our office.
By providing us with your contact details, your consent to receive communications and direct marketing will remain current until you advise us otherwise. However, you can opt out at any time by contacting us (details below) or by using the unsubscribe facility that we include in our electronic messages such as e-newsletters.
If you have a complaint about how we have collected, stored or used your personal information, please contact AVCL Inc. We will endeavour to deal with your complaint and take any steps necessary to resolve the matter within 10 business days of receiving the complaint. If your complaint is unable to be resolved within 10 business days, we will advise you in writing, including letting you know when we expect to provide our response.
If you are unhappy with our response, you can refer your complaint to the Office of the Australian Information Commissioner.
Please contact AVCL Inc. (details below) if you have any queries about the personal information that the Business holds about you or the way we use or disclose that personal information.
Contact us: By Mail: PO Box 937 Wangaratta 3676
By Email: admin@avclp.org.au
By Phone: 0417 348 547
